FAQ

The following information describes how we handle purchases and customer requests for this storefront.

What products are sold here?

Our store offers Thinking Putty, sensory play products, slime items, creative kits, accessories, and related gifts.

Is shipping free and when should an order arrive?

Free-shipping eligibility and available rates appear at checkout. A standard order is readied for shipment in roughly 1–2 business days. Once tendered to the carrier, United States delivery is expected in 3–5 business days but may arrive earlier or later.

What if I change my mind or choose the wrong item?

Our return program accepts defective and non-defective merchandise by mail and includes exchanges. Requests are due within 30 days of delivery; qualifying items must be new and unused and retain the original condition, packaging, tags, and supplied accessories. Approved requests use a free return label included in the package, and there is no restocking fee.

What if an item is damaged, defective, wrong, or incomplete?

Contact us with the order number, checkout email, an explanation, and photos or video of the item and packaging. Do not send an unauthorized return.

When is a refund processed?

An approved refund is processed to the original payment method within 10 days.

Which payments are supported?

Credit and debit cards, plus any additional active options, are displayed during the secure checkout flow.

Do you use cookies?

Necessary cookies support store operation. Optional analytics or advertising measurement tools, including Google Ads or similar services when enabled, may also be used as described in the Privacy Policy.

Where are the full terms?

Use the Shipping, Refund, Payment, Privacy, and Terms pages linked in the footer. Contact us about products, orders, delivery, returns, payment, or privacy using the details below.

Contact

Email: oman5511411@gmail.com

Mailing address: 587 4th Ave N, Grand Forks, North Dakota, 58203, United States

Phone: (701) 401-5881